J. Ryan Fine Jewelry is committed to the satisfaction of its customers. We offer a 30-Day Satisfaction Guarantee with every purchase, giving you the time you need to make sure that you have made the perfect jewelry selection.
If you decide that you would like to return your purchase, you may do so within 30 days from the date you receive your order. The item must be in its original condition. Once your returned item is received, our Quality Control department will review the item. Items that have been altered, resized, damaged, or show signs of wear will not be accepted for return. Jewelry items that have been engraved may be returned, less a $75 engraving removal fee. Special Order items will not be accepted for return.
Before returning your item, you must first contact our Customer Service Department for a Return Authorization Number. Returns that have been received without a Return Authorization Number, uninsured, or packages that have not been insured for the full retail value will not be accepted and refused upon receipt. Please note that the customer pays the return postage.
Our Return Process
1. To receive a Return Authorization Number, simply email our Customer Service Department stating that you would like to return your item. You will then be given a Return Authorization Number. Write this Number on the Return Shipping Label.
2. When packaging your return, please include all original packaging and documentation. Any returned item that does not include all its original documentation may be subject to a $50.00 processing fee.
3. For security, please do NOT write J. Ryan Fine Jewelry on the shipping label, or anywhere on the outside of the box. Please ship all returns to:
RAN: (Your Return Authorization Number)
18340 Yorba Linda Blvd.
Yorba Linda, Ca 92886
4. You must insure your item for the full amount listed on your invoice.